The details
Privacy Policy
Last updated: 15 April 2026
Agent88 HK provides private AI executive assistant services for businesses in Hong Kong. This policy explains how we collect, use, and protect information in connection with our services.
1. What we collect
When you engage Agent88 for Operator EA or Practice EA services, we may collect:
- Contact information: name, email address, phone number, company name — provided directly by you during onboarding.
- Workflow data: emails, calendar entries, documents, and other business data that your AI assistant is configured to access — stored on your infrastructure, not ours.
- Usage data: service logs and performance metrics used to maintain and improve your assistant's operation.
We do not collect personal data from your clients or third parties unless explicitly configured and authorised by you.
2. How we use your information
Your information is used exclusively to:
- Configure, deploy, and maintain your AI executive assistant.
- Provide support and resolve technical issues.
- Communicate with you about your service.
We do not use your data to train AI models. We do not sell, rent, or share your data with third parties for marketing purposes.
3. Data residency and infrastructure
Agent88 services are designed around private deployment:
- Your business data stays on your infrastructure. Documents, emails, and client information processed by your assistant are stored locally — not on shared cloud services.
- Inference requests are processed via secure API connections to AI model providers. Only the minimum context required for each request is transmitted. No business data is retained by model providers.
- No shared tenancy. Each client's assistant operates independently. There is no cross-client data access.
4. Human approval boundaries
Your AI assistant operates on a draft-first basis by default:
- All outgoing communications are drafted for your review before sending.
- No autonomous actions are taken on your behalf without explicit approval.
- You control which workflows require approval and which can proceed automatically.
These boundaries are configured during onboarding and can be adjusted at any time.
5. Data protection (PDPO)
Agent88 is designed to operate in compliance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO):
- We collect only the minimum personal data necessary to provide our services.
- Personal data is used only for the purposes for which it was collected.
- We implement appropriate security measures to protect data against unauthorised access, processing, erasure, or loss.
- You may request access to or correction of your personal data at any time by contacting us.
6. Data retention
- Service configuration data is retained for the duration of your service agreement.
- Usage logs are retained for up to 12 months for service quality purposes, then deleted.
- Your business data remains on your infrastructure and is not retained by Agent88 after service termination.
Upon termination of services, we will delete or return all configuration data within 30 days.
7. Third-party services
Your AI assistant may connect to third-party services (email providers, calendar systems, document storage) as configured during onboarding. These connections are:
- Authorised by you.
- Limited to the minimum access required.
- Revocable at any time.
Agent88 does not independently connect to third-party services without your knowledge and consent.
8. Security
We implement technical and organisational measures to protect your data, including:
- Encrypted connections for all data in transit.
- Access controls limiting who can view or modify service configurations.
- Regular review of security practices.
No system is perfectly secure. If we become aware of a security incident affecting your data, we will notify you promptly.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated to active clients before taking effect. The latest version is always available at this page.
10. Contact
For questions about this policy or to exercise your data rights:
Email: clyde@agent88.hk
WhatsApp: +852 6444 2088